White Scar Caves Limited, Ingleton, Carnforth, Lancashire LA6 3AW, United Kingdom.  Email info@whitescarcave.co.uk  Telephone 015242 41244

We process personal data of individuals so that we may supply cave tours and goods, and for the answering of enquiries; for the obtaining of goods and services for the operation of our business; and for the employment and administration of our staff.

The lawful bases for the data processing are Contract, and Legitimate Interests.  The Legitimate Interests for the processing are to sell our goods and services, to buy the goods and services that we require for the operation of our business, to employ our staff, and to respond to miscellaneous enquiries we receive.

We process personal data which are not obtained from the individual they relate to.  The categories of data obtained in this way are names, contact details, dates of birth, and financial, legal and statutory information. The sources of these personal data are public authorities, our suppliers and contractors, medical practitioners, and trade associations.

The categories of recipients of the personal data are public authorities, providers of financial services, payroll bureaux, and our suppliers and contractors.

We do not transfer personal data to third countries or to international organisations.

Our customers’ data are retained until a cave tour has been provided, and until the sale of any goods has been completed.  In the case of prospective customers, the data are retained until we have replied to their enquiry. In the case of group visit organisers, data may be retained to facilitate the processing of repeat orders.  Our suppliers’ and contractors’ data are retained until our relationship with them is terminated, in order to facilitate further orders.  Our employees’ data are retained until the termination of the employment, and for any statutory retention period afterwards.

Individuals whose personal data we process have the right to be informed about this processing; the right of access to these data; the right to rectification of inaccurate data; the right to erasure (‘the right to be forgotten’); in certain circumstances, the right to restriction of processing of the data; if circumstances are applicable, the right to data portability; in certain circumstances the right to object to the processing of the data; and the right to lodge a complaint with a supervisory authority, which in the United Kingdom is the Office of the Information Commissioner.

In the case of individuals with whom we have a contract, the contract may oblige the individuals to provide us with personal data as part of the performance of the terms of the contract. In certain circumstances we may be obliged by statute to ask individuals for personal data.

We do not process personal data by automated decision-making methods.
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This website is owned and run by White Scar Caves Ltd, who respect your privacy and will continue to do so in the online world. This privacy policy will tell you how and when we collect information through our website, and how this information will be used.

How we collect data about you and your use of this website

You are in control of what information we collect about you. By submitting your information you consent to the use of that information as set out in this policy. However, if you choose not to share your information, some areas of the website may not be accessible or useable. We may ask you for information about yourself when you purchase tickets or other products or services, when you sign up for the White Scar Cave e-newsletter, when you register for promotions/competitions or when you request brochures or other information. We may also invite you to complete surveys or provide us with feedback.

We and our appointed e-marketing company also collect anonymous information about your use of the website from cookies and by the use of pixel tags. We may match information gathered from these sources with any information you have given us about yourself for the purposes explained in this policy.

We also use passive means to collect information such as tracking what pages you visit on the site. This information is used by us to determine how visitors use the site. This then feeds into the development of the site as we aim to make it more enjoyable and easy to use.

Cookies

This website uses session cookies; these don't remain on your machine after you have ended your session. These are to enable the site to work and to collect data on the sequence of pages you visit, which we use to optimise the site navigation.

Administration and other non-marketing uses

We will use the information you enter on the site for administration purposes, and any other purposes made clear in the data entry forms themselves, in any relevant terms or conditions and on any pages or e-mails which link to such forms. If you book a ticket from us we may use your personal data for the purpose explained below under the heading 'Direct Marketing'.

Direct Marketing

The data you give us about yourself, will enable us to give you updates via e-mail, using the contact details you provide, on promotions and services we think may be of interest to you or to involve you in market research. To improve our picture of your interests we may link the data you give us with any data we have gathered (via cookies) about your use of the site. Whenever we ask you for information about yourself you may, by ticking the relevant box, opt out of receiving these marketing communications. In addition, whenever you are contacted by e-mail you will be told how to opt out of being updated by e-mail in the future.

We will not pass on your personal details to any other organisation without your express permission, unless they are directly involved in the running or maintenance of this website.

Statistical Data

We try to ensure that our website offers visitors exactly what they are looking for. To help us achieve this goal we may analyse anonymous data collected by cookies about how visitors use the website. Such data also helps us to measure the success of our advertising campaigns. We may also collect Internet Protocol addresses to help diagnose problems with our servers and for system administration, but we don't link these addresses to any person's name or identity.

Who your data may be disclosed to

Disclosure of your data to others may be necessary to ensure the smooth provision to you of the products, services and information you request. Your booking data may be disclosed to the other entities described above under the heading 'Direct Marketing'.

Contact

If you have any comments, queries or requests relating to the use of your data then please contact White Scar Cave, Ingleton, North Yorkshire, LA6 3AW or e-mail info@whitescarcave.co.uk

Links to other websites

We use links to improve your experience of our website. We will always try to make these links clear, so that you know that you have left our website. However, please be aware that these websites are owned and run by other companies and organisations and we cannot accept responsibility for any information you choose to divulge to a linked website.

Changes to this policy

Because we are constantly improving our website there may be developments in how we use your data. All such development will be promptly notified to you in this policy. Your continued use of our website will signify that you agree to any such changes.